The CSR carries out responsibilities associated with dispatch including customer service, answering phones, scheduling work, educating customers on all of our services, dispatching work out to the field, and project-related duties. The CSR will possess exceptional troubleshooting and time management skills, and be willing and able to learn new procedures and technologies to supplement their existing skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Receive incoming and make outbound phone calls through call center phone software.
Provide exceptional customer service for customers.
Schedule work and request price quotes / estimates for customers.
Take quality assurance calls from customers and notify proper field staff.
Educate customers on all of our services, and answer questions from customers as needed.
Dispatch work to the field employees.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Candidates should be detail oriented and are expected to maintain a professional and positive attitude at all times. Candidates must demonstrate proficient computer, phone and writing skills. An ability to quickly learn and adapt to new situations is required. A CSR will have the ability to effectively interact and relate to customers, in a confident and calm manner.
EDUCATION and/or EXPERIENCE
A high school diploma or general education degree (GED) is required.
Ideal candidates will have at least two full years scheduling/coordination experience with a demonstrated commitment to quality and attention to detail, with service industry experience being preferred but not required. Project coordination/management experience is preferred but not required.
We are an Equal Opportunity Employer.